Destination DC
  • Marketing & Communications
  • Washington, DC, USA
  • Salary
  • Full Time

Excellent benefits and flexible workplace

Position Summary

The Customer Experience Coordinator is responsible for supporting the efforts to create and manage site inspections to enhance the customer impact and create memorable and impactful experiences.  While the position will report to the Customer Experience Manager and be located in the Marketing and Communications Department to connect to the marketing and creative strategies of the organization, the execution of the work will go towards supporting the Convention Sales and Services (CSS)team.

 Essential Duties and Responsibilities (include the following, but are not limited to)

  1. Handle the logistics for setting up all site visit requests, including outreach to hotel, attraction and venue partners.
  2. Assist with the research, site visits & securing venues for events to create the most inspiring site visits for city-wide, mini-wide and in-house meeting customers.
  3. Work with the Customer Experience Manager to coordinate and implement "wow" site visits.
  4. Manage, facilitate and occasionally execute on-site logistics of site visits as needed.
  5. Handle the billing and expense coding for all site visit expenses.
  6. Collaborate with the marketing and sales teams on all collateral material and other materials pertaining to each site inspection. 
  7. Works with Partnerships & Alliances as to how best engage with members and diversify member usage
  8. Creative Ideation: serve as liaison between CSS and creative teams, working closely to fill out job request forms and ideate based on an understanding of a) CSS's goals and objectives and b) how those goals and objectives align with the creative team's scope of work.
  9. Project Management: ability to shape and manage timelines, knowledge of production basics (types of assets, specs, etc.), and hands-on experience working with creative teams, DMC's and other event service providers.
  10. Budget Management: as it pertains to creative needs, namely photo and video production.
  11. Other tasks as assigned by CSS Leadership and/or Marketing and Communications Leadership.

 Experience, Competencies & Education

  1. Minimum two to five (2-5) years progressive experience preferably in the non-profit and/or event management environment.
  2. Bachelor's Degree (B.S./B.A.) from four-year college or university in management, sales, marketing or related field.
  3. Ability to read, analyze, articulate and interpret general business periodicals, professional journals and technical procedures.
  4. Excellent communication skills.
  5. Superior organizational skills and attention to detail
  6. Willingness to work evenings and weekends; willingness to travel
  7. High level of technical proficiency with Microsoft Office and destination management software systems required.

 To Apply:  Sumbit cover letter and resume to



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